Credit Guide

Riyadh Financial Services

Islamic Finance Partners Pty Ltd ABN 20 660 262 840 trading as Riyadh Financial Services · Authorised Credit Representative 547213 of Kuone Pty Ltd, Australian Credit Licence 504193

Last updated 25 October 2026

1About us

Riyadh Financial Services is a trading name of Islamic Finance Partners Pty Ltd (Riyadh Financial Services, we, us, our). We are not a credit licensee. We provide credit services as an Authorised Credit Representative (number 547213) of Kuone Pty Ltd, which holds Australian Credit Licence 504193 under the National Consumer Credit Protection Act 2009 (NCCP Act). Kuone Pty Ltd is responsible for the credit services we provide under this authorisation.

Our credit licensee

2The services we provide

Riyadh Financial Services is a mortgage manager. We offer and manage our own range of Shariah-compliant home, investment, SMSF and commercial property finance, structured on Islamic finance principles and free of riba:

• Ijaar Star, an Ijarah Muntahia Bittamleek (lease ending in ownership) arrangement;
• Ijaar Crescent, an Ijarah Muntahia Bittamleek (lease ending in ownership) arrangement; and
• Al Mustaqbal, SMSF finance structured as a Diminishing Musharakah (a partnership in which the financier’s share reduces over time).

We suggest our products to you and help you apply, either directly or through a broker, and we manage your relationship with us day to day. Your finance documents are branded or co-branded Riyadh Financial Services. Our products are structured in accordance with Islamic finance principles with the guidance of our Shariah adviser, whose details are available on request.

We only offer our own range of products, so we do not compare or recommend products from across the market.

3Who funds our products

Our finance is provided by funders under written agreements with us and our credit licensee. These are the credit providers we work with:

Riyadh Financial Services manages your finance for all of these products.

4Our responsible finance obligations

Under the National Consumer Credit Protection Act 2009 (NCCP Act), before we help you obtain finance, or an increase to your finance limit, we must make sure it is not unsuitable for you. To do this, the law requires us to:

• make reasonable inquiries about your requirements and objectives;
• make reasonable inquiries about your financial situation; and
• take reasonable steps to verify your financial situation.

A finance contract will be unsuitable if, at the time of our assessment, it is likely that you could not meet your payments, or could only meet them with substantial hardship, or that it will not meet your requirements and objectives. If you could only meet your payments by selling your home, the law presumes this would cause substantial hardship unless the contrary is shown.

This is why we ask you for detailed information and supporting documents. It is very important that the information you give us is complete and accurate.

Getting a copy of our assessment

If you enter into a finance contract with our assistance, or your finance limit is increased, you can ask us for a copy of our preliminary assessment of whether it is not unsuitable for you. You can ask at any time within 7 years. We will give it to you free of charge within 7 business days if you ask within 2 years, or within 21 business days if you ask after that.

5Fees payable by you

We may charge fees for our services. Any fee payable to us, and any fees payable to the funder or to third parties (for example valuation, settlement or government fees), will be set out in your Riyadh Financial Services product term sheet and finance documents before you are bound by them.

We do not charge you for this Credit Guide or for a copy of our assessment.

6Fees we receive from funders

The funder of your finance pays a servicing fee for managing your finance day to day. This fee is paid by the funder to our credit licensee, Kuone Pty Ltd, and is not payable by you.

On request, we will give you a reasonable estimate of this fee and how it is worked out.

7Commissions we pay to others

We receive referrals from a range of sources, and we may pay a commission or fee to the person or business that referred you to us. These may include:

• finance brokers and aggregators;
• financial planners and accountants;
• lawyers; and
• real estate agents.

These payments are not payable by you. They are generally a percentage of the finance amount or a fixed referral fee, in line with usual industry practice. If a broker helps you, they must give you their own Credit Guide and tell you about the commissions they receive. On request, we will give you a reasonable estimate of any commission we pay and how it is worked out.

8If you are in financial difficulty

Your circumstances can change. If you are having trouble meeting your payments, or expect to, please contact us as early as possible. We will work with you and your funder to look at the options available, which may include a hardship arrangement. You can also speak with a free financial counsellor through the National Debt Helpline on 1800 007 007.

9If you have a complaint

We aim to build strong and lasting relationships with our customers, and we welcome your feedback. If you are not happy with our products or service, please tell us so we can put it right. Making a complaint is free.

Contact us first

Please give us as much detail as you can. We will try to resolve your complaint straight away. If we can’t, we will:

• acknowledge your complaint within 1 business day of receiving it, or as soon as practicable;
• investigate it fairly, keep you informed and tell you who is handling it; and
• give you our final response in writing, with the reasons for our decision, within the time ASIC requires: 30 calendar days, or 21 calendar days if your complaint is about financial hardship or a request to postpone enforcement action.

If we need more time, for example because your complaint is complex, we will write to you before the deadline to explain why, tell you when we expect to finish, and let you know about your right to complain to AFCA.

If you need help to make a complaint, for example an interpreter or the National Relay Service, tell us and we will arrange it. You can also ask someone you trust, such as a family member, financial counsellor or lawyer, to contact us for you. You can also contact our credit licensee, Kuone Pty Ltd, using the details in section 1.

10Taking your complaint to AFCA

If you are not satisfied with our response, or we have not resolved your complaint within 30 calendar days, you can take it to the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. Islamic Finance Partners Pty Ltd is a member of AFCA, membership number 121013. Our credit licensee, Kuone Pty Ltd, is also a member, membership number 46066.

Time limits may apply to complain to AFCA, so you should act promptly or check the AFCA website to find out if, or when, the time limit relevant to your circumstances expires.

11Your privacy

We handle your personal information in line with the privacy consent you sign with your application and our Privacy Policy. You can ask us for a free copy of our Privacy Policy at any time.